Monday, June 29, 2020
Managing Technology and Innovation in South Africa (Term Paper Sample) Content: MANAGING TECHNOLOGY AND INNOVATION IN SOUTH AFRICAStudentÃ ¢Ã¢â ¬s NameName of the ClassProfessorsÃ ¢Ã¢â ¬ NameUniversity AffiliationCityStateThe DateAbstractThis paper focuses on innovation and technology management in South Africa. It begins with showing the difference in technology and innovation between developed and developing countries and the factors making South Africa outperform most countries of its nature. What follows is about Technology and Innovation, and their importance in the Economy of South Africa. The next is about factors hindering smooth Management of Technology and Innovation in the country. This section will discuss factors such as poor business models, the level of education, political instability, and infrastructure, and their influence. What follows is about strategies firms in South Africa and other regions can apply to manage their technologies with the aim of maximizing their productivity. This initiative involves developing and im plementing some strategies such as technical and market capacities and analyzing their past, present, future and other firmsÃ ¢Ã¢â ¬ technologies. The paper winds up with suggestions on the best ways of solving problems facing South Africa and managing technology and innovation.IntroductionTechnology and innovation are the primary determinants of the pace at which a country develops. Countries vary with innovations, whereby the most developed ones such as the United States, Japan and, Switzerland are still the most innovative in the world. That is why in the todayÃ ¢Ã¢â ¬s world, most of the technologies and innovations are limited to the developed countries (Murad et al., 2008 pp 1). Additionally, the top fifty innovative companies come from developed countries, and according to the current changes, reversing this trend can take time. However, although South Africa is among the developing countries, its companies are growing at an alarming rate in the technology management an d innovation. The country has been having a long-term socioeconomic vision and strong policy making implementation by its government over time. One of the factors that have made South Africa outperform other peer developing countries in vital areas of national competency is the 2008 launching of the Technology Innovation Agency (Van Zyl, 2011). Its objective is to stimulate technological innovation so as to improve the growth of its economy by developing technological innovations to change the quality of life of its citizens for the better. It aims at supporting the development of competitive technology-based commodities, creation of sustainable jobs, development of new industries, and diversification of the economy. This is an essential way of supporting technological ideas, reducing value chain and marketing risks, and facilitating the entry of products in economic and social markets. However, South Africa innovation and technology management is affected by a few factors like inad equate world-class research universities and solid technology based on trained human resources and political instability. This paper provides insights on managing technology and innovation in South Africa.TechnologyIn this concept, technology can be considered as the act of combining human knowledge and skills, management, marketing systems and equipment in the conversion of inputs to output. Examples of systems and equipment include machinery, technological know-how, tools, process technology, and buildings. Arthur (2011, pp 28) states that technology is the practical application of both knowledge and learning by people and firms for propose of human endeavor. The advancement of technology is not only vital to the South Africa development but all countries in the world. It requires proper control and management since it changes with time. That is why it is a challenge for countries whose companies use obsolete technology, yesterdayÃ ¢Ã¢â ¬s way of thinking, and poor technology m anagement to remain competitive in the market. This is also true for those companies that yes are moving with the technology, but their technologies are poorly managed or lack the necessary capacity, knowledge, or personnel with proficient technical skills.InnovationIn the todayÃ ¢Ã¢â ¬s world, countries mainly with international rivals have the aim of coming up with new ideas for improving their services to both reduce costs and attract more potential clients. It involves the application of information, concepts, and initiatives with the aim of meeting new requirements and making better the existing ones (Frankelius, 2009). According to business innovators, innovation is a new idea, device, or method required to satisfy the current customerÃ ¢Ã¢â ¬s current needs, which in turn have some financial benefits to the company. However, this does not necessarily mean a new technology, but coming up with new and efficient ways of using or improving what is already existing (Vijay 20 07). The process of innovation management involves a thorough review and analysis of the market, new product proposal, planning, validation, verification, and evaluation of the current customersÃ ¢Ã¢â ¬ needs.Why is Innovation and Technology essential in South Africa?South Africa has many companies, and others are developing with time. Some of them include Kumba Iron Ore, Tiger Brands, Automobile Association of South Africa, Mediclinic International, Pretoria Portland Cement Company, and Gallo Record Company just to name a few. All these companies require customers for them to remain in the market. In microeconomics concept, the price is the function of both demand and supply (Hildenbrand 1983). The advancement of technology has enabled new and cheap ways of production of products and services. The effect is a decrease in prices of basic commodities and increase in demand. Supply has to increase to cater for this demand and also due to the decrease in the average costs of inputs . Additionally, this technology has made it easier for consumers within the country to get access to information about the products in the market and their prices. The result is a further increase in demand and supply and a decrease in prices. This is one of the reasons the Economy in South Africa has been booming over time.Management of Technology and Innovation in South Africa * Management of TechnologyTechnology management involves applying management skills to the discovery, business operations, development and proper use of technology. It is the act of linking science, management, disciplines, and engineering to plan and develop technical capacities to accomplish operational and strategic objectives of a company. The aim is to understand its value in the organization and evaluate and control its use (Rubenstein, 1989). Why is Management of Technology so important in South Africa? The country has been experiencing a rapid pace in the development of technology and an increase in sophistication of consumers, which have shortened the life cycles of products. These situations call for the country to be more proactive in its technology management practices. This management is also necessary for the cutting of development time of some commodities, and also in the improvement of flexibility in organizations. Moreover, each day poses a new challenge in doing businesses. Companies in the country need to develop new and effective ways of using and managing technology to maximize both their market competitiveness and profit margins. * Management of InnovationThe management of innovation involves the use of set tools by organizations and allows them respond to both internal and external opportunities and uses their creativity to come up with new products and ideas. It involves a comprehensive approach to implementing, controlling, managing and problem solving (Kelly et al., 1978). It is the responsibility for managers to create an environment that supports open sharin g of ideas where there is sufficient visibility, support, and transparency and support of all the work members. Additionally, the management is advised not to punish its employees whenever they try something new that does not seem to work.Factors Preventing Smooth Management of Technology and Innovation in South AfricanAs stated elsewhere in the paper, South Africa is among the primary developing countries in the world that are embracing modern technology at a rapid rate. However, like other countries of its nature, it faces some factors that to some extent hinder technology management and innovation process. Some of these factors include low education level in some areas, poor business models, political instability, and slow spending on infrastructure. For example, some of its companies that are moving concurrently with the current level of technology have no knowledge about the needed level of technology (Murad et al., 2008). Due to this problem, these companies fail to develop ad equate environment or technological infrastructure that can assimilate the imported technology. It is only with the presence of proper personnel, basic education and continuous development of the human resource that this problem can be solved. This is the best implementation strategy for selecting or providing appropriate technology.These factors have been cited for long as the primary barriers to technology management and innovation. That is why the government of South Africa has emphasized on education, to enable people to become participatory, responsible and reflective citizens that can utilize technology (Mohamed et al., 2013). However, the system of education in South Africa faces has some challenges one of them being political instability. It is the responsible for the government to focus on changes among people, their fear, intellectual abilities, and their cultural background to work for primary goals of the...
Tuesday, May 26, 2020
Comparative Essay The Catcher In The Rye by J.D. Salinger and Igby Goes Down by Burr Steers are both displayed as rites of passage texts. The respective protagonists of these two texts are Igby Slocumb and Holden Caulfield. These two characters are both on a journey motif, a journey of self discovery in which they both attempt to find meaning in life and understand societies values and attitudes. The two protagonists demonstrate non-conformity and rebel against the apparent hypocrisy present in their respective societies. Hypocrisy can be defined as the difference between illusion and reality, in accordance to society it can be seen as people who are not who they appear to be, people who apply a faÃ §ade. This hypocrisy is present inÃ¢â¬ ¦show more contentÃ¢â¬ ¦The presence of this red hunting hat mirrors the central idea present in the text. Holdens need for alienation versus his need for companionship, which in a sense is a paradoxical statement, as in order to achieve acceptance through companio nship, isolation of ones self must be eliminated. Another key symbol in The Catcher In The Rye is the museum of natural history. Holden mentions how he loves the museum and subconsciously desires society to mirror the ideals of this museum. This is present through the quote The best thing, though, in that museum was that everything always stayed right where it was. Nobodyd move. . . . Nobodyd be different. The only thing that would be different would be you.. The responder, earlier in the novel, has already experienced that Holden cant deal with conflict, confusion, and change. The museum presents him with a vision of life he can understand, a life that is frozen, silent, and always the same. The museum is perceived as Holdens safe haven from hypocrisy and criticism. What is witnessed in the museum is factual and does not illude reality; Holden enjoys visiting the museum because it is in no way deceiving reality. The parallel to this in Igby Goes Down is how the lighting and wardrob e identify Igby to the audience. The use of the scarf always worn around Igbys neck is the equivalent to Holdens red hunting hat, both
Tuesday, May 19, 2020
Video Game Violence: Virtual violence v. Real-world violence Miguel Rodriguez Holguin Southern New Hampshire University The video game industry has grown to gigantic proportions; itÃ¢â¬â¢s a medium of entertainment that has great influence over the youth and adults globally. As with any media channel it is diverse in its content from childish themes to more mature topics. The industryÃ¢â¬â¢s success has been plagued by many critics and sociology experts all whom criticize the library of violent video games stating that its detrimental to the overall health of its user, especially the adolescents, and that exposure to violent video games lead to real-life violence. Studies by various psychiatrists have been conducted in order to find the correlation between violent video games and real-life acts of violence and the majorities of the studies were inconclusive and are often inconsistent in their findings. According to N, Carnagey. , C, Anderson B, Bushman (2007) Ã¢â¬Å"A study conducted by US Surgeon General on whether violent video games desensitizes people to rea l-life violenceÃ¢â¬ (Para. 5). Unfortunately there has not been any published research on the topic however; many studies suggest that repeated exposure to violence in video games desensitize the individual to real violence but all the studies fail to provide solid proof. This matter is understandable, continuous exposure to violence in any type of media should have the same effect more or less not just video games.Show MoreRelatedThe Real-World Effects of Virtual Violence: Perspectives on Video Games and Mass Media1507 Words Ã |Ã 7 Pagesof the fact that video games are becoming more realistic and violent, nor that they are becoming much more beautiful and engaging in the way they look. What many people doubt, though, is whether they have a profound effect on a personÃ¢â¬â¢s character or not. Aggression as a result of video games seems to be a nebulous issue among much of the public. The research is there, but it is fragmented and covers many different issues that could ( and are) problematic as far as video games go. This paper willRead MoreViolent Video Games Cause Increased Violence Essay1855 Words Ã |Ã 8 Pagesobjective of video games is to entertain people by surprising them with new experiences.Ã¢â¬ (Shigeru Miyamoto) Shigeru Miyamoto is the creator of some of gamingÃ¢â¬â¢s most iconic video game characters, Mario Jumpman Mario, Link and Donkey Kong; while also, serving as co-Representative Director of the game company, Nintendo and is highly respected. Miyamoto, based on the quote provided, feels that video games are meant to entertain people and nothing more. However, many people feel as though video games only causeRead MoreDo Violent Video Games Have Negative Effects On Humanity1763 Words Ã |Ã 8 PagesVideo games have always been a popular source of entertainment for people of all ages that are available on many electronic devices and offer various genres. Video games were first introduced in the 1970s with simple graphic that contains only black and white images together with minimal sounds. Later on, video games have developed and come at age which are violent video games, and researchers started to find out whether there were any connection between violent video games and real-life antisocialRead MoreVideo Games: A Contemporary Scapegoat2374 Words Ã |Ã 10 Pagesthe, most popular fighting game franchises ever created. At its conception in 1992, it was hit with a hard wall of controversy for its heavy use of gore and the general fear it would influence children to reenact these so-called Ã¢â¬Å"fatalitiesÃ¢â¬ in real life. Ever since the 1970s, man was finally able to interact with the screen, creating a universe written in ones and zeros. However, does the screen speak back to us, and cause effects outside of the console? Though video games have widely been blamed byRead MoreNegative Effects Of Violent Video Games712 Words Ã |Ã 3 Pagespeople are debating whether or not Violent Video Games cause kids to be aggressive and violent. While others, like myself agree violent video games arenÃ¢â¬â¢t the problem of violence, real-life violence is. And therefore, you should to why, because Violent Video games allow kids especially boys to let out anger and relax themselves from emotions. It also helps entertain kids. And creates less real-world aggression. Kids already know the difference between virtual and reality by age seven, and by that ageRead MoreVideo Games And Its Effects On Children1519 Words Ã |Ã 7 PagesVideo games in the 21st century have transformed from friendly competing into guns, explosions, and major violence. Video games are getting away with more violence every year and the games are becoming more extreme. The consistence and severity of violence is at an all-time high leading the most popular games in the gaming community to have a Ã¢â¬ËmatureÃ¢â¬â¢ rating due to the considerable amount of violence involved. For example, one of the highest selling video games of all time grossing one billion itsRea d MoreViolent Games And Violent Video Games1122 Words Ã |Ã 5 PagesAs video game images become increasingly more realistic and graphic. Therefore, is there any link between the violence depicted in those games and violence in real life? Students are the main group people who played violent video games very often. Also, losing a game causes many people to have a negative impact. Last, the attitudes on violent game and antisocial. Games are everywhere around us, such as cellphones, televisions, or computers, but violent games are the most popular type of game. TheRead MoreThe Effects of Violent Video Games on the Young1575 Words Ã |Ã 6 Pageslike the bad reputation rock and roll music received in the 1950Ã¢â¬â¢s, violent video games have been questioned and looked down upon as a newer form of influential media. Violent video games have been blamed for bullying, school shootings, increasing rape, and increasing the amount of women being abused. Despite the popular belief that video games can be very harmful to a childÃ¢â¬â¢s mind and cause violent behavior, video games donÃ¢â¬â¢t cause as much psychological damage to children as people have been tryingRead MoreThe Effects Of Video Games On Gender Socialization And Aggressive Behavior By Tracy L. Dietz1534 Words Ã |Ã 7 PagesOver time video games have drastically changed its contents and through the use of media it has become very popular among the people of all ages. The article, Ã¢â¬Å"An Examination of Violence and Gender Role Portrayals in Video Games: Implications for Gender Socialization and Aggressive BehaviorÃ¢â¬ by Tracy L. Dietz portrays the impact of video-games in gender roles in our society. Through the usage of samples in the experiment shows that the video games tend to have more male characters rather than femaleRead MoreCriminal Psychology660 Words Ã |Ã 3 PagesArgumentative Essay: Ã¢â¬Å"Violent video games directly correlate to violence in schoolsÃ¢â¬ Do violence video games actually affect children? What is the correlation between virtual games and violence at school? Most of the nowadays teenage activities and spending free-time resolves around technology. Not all the games are violent, but they all becoming more realistic. Some of the games are designed to learn something, some games develop abilities of fast reading, fast typing, driving a car
Friday, May 15, 2020
FORMAL AND INFORMAL COMMUNICATION Theoretical review 1. What is communication? a. Verbal communication b. Non-verbal communication c. Interpersonal communication d. Organizational communication 2. Types of organizational communication:- a. Formal b. Informal 3. Types of formal communication 4. Types of informal communication 5. Advantages and disadvantages of formal communication 6. Advantages and disadvantages of informal communication 7. Conclusion What is communication? Communication is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but alsoÃ¢â¬ ¦show more contentÃ¢â¬ ¦Communication can be further divided in to two that is interpersonal communication and organizational communication. Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication is not just about what is actually said, the language used but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. Organizational communication is the communication that happens within organizations. That is, all the communication activity youÃ¢â¬â¢ll see if you go to any organization today: sending emails, writing memos, talking on the phone, having meetings, teleconferencing, video conferencing, speeches, presentat ions, and so on. Types of organizational communication Organizational communication can be divided into two that is: 1. Formal communication 2. Informal communication Formal communication occurs when a person in the organization communicates using formal channels of the organization structure along the lines of authority established by the management. Matters under this communication are official and to the point. Things are done using pacific procedures and rules which must be followed. For example in a company if the board of directorÃ¢â¬â¢s wants toShow MoreRelatedFormal and Informal Communication in an Organization1343 Words Ã |Ã 6 PagesQuestion 3 A) Briefly explain the formal communication channels and spontaneous communication channels? * Communication channels Messages are transmitted through channels of communication channels as discussed. * Formal communication channels, follows the chain of command and is recognized as official. One way to view formal communication within organizations. * Vertical communication is the flow of information both up and down the chain of command. It involves an exchange ofRead MoreDifference between formal and informal communication2611 Words Ã |Ã 11 PagesThis research compares formal and informal organizational communication structures, specifically focusir^ on salience, channel factors, and channel usage. The major hypotheses of this research were partially supported with data collected from a large, technically oriented governmental agency (n = 380). Differences Between Fbrmal and Informal Conuniinication Channels J. David Johnson William A. Donohue Charles K. Atkin Mtchtgan State Untverslty Sally Johnson Lansing Community College Read MoreFormal And Informal Modes Of Organizational Communication Essay1792 Words Ã |Ã 8 PagesASIGNMENT Part 1 Q1 Theoretical underpinnings of formal and informal modes of organizational communication (LO 1 Ã¢â¬ ¢ Outline the basic concept of Formal and informal modes of organizational communication.(14 marks) FORMAL COMMUNICATION:- A sort of verbal presentation or record proposed to impart data and which complies with secure proficient rulsandared and process and abstain from utilizing slang phrasing. The principle kind of formal correspondence inside a business are1.Downward where data movesRead MoreFormal And Informal Modes Of Organizational Communication Essay1919 Words Ã |Ã 8 Pages ASSIGNMENT-1 Q1) Theoretical underpinnings of formal and informal modes of organizational communication. a) Formal and informal modes of communication are explained below Formal modes of organizational communication are of four types they are: 1) Upward 2) Downward 3) Horizontal 4) Diagonal 1) Upward Communication: Upward communication is the process of flowing information from lower levels to higher levels in an organization. ItRead MoreWhat Is Important About Literacy?967 Words Ã |Ã 4 Pageson a different form. It is no longer just writing formal in letters and communicating over the telephone from a call. In this day and age literacy must be formal and informal. The cell phone is arguably the biggest factor in this change. Texting has made sending messages as easy as pressing a button. People no longer try to be proper due to how quick they can exchange messages. Even the business world is changing from the more formal communication to a more rapid quick and fast paced work. ManagersRead MoreFormal Communication1208 Words Ã |Ã 5 PagesFormal Communication Formal communication can be considered as communication efforts that are Ã¢â¬Å"dressed upÃ¢â¬ to fit customary rules and ceremony For example, in a written letter, the formal communication style will demand that the layout of the piece of written communication follow a specific format that includes the date, header, salutation, body of the letter, close, signature lines and any indicators of enclosures all placed neatly upon company letterhead or personal stationery. By contrast, anRead MoreText For Thought : Employee Communications1701 Words Ã |Ã 7 PagesEMPLOYEE COMMUNICATIONS HANDBOOK TABLE OF CONTENTS SECTION 1 Ã¢â¬â INTRODUCTION Ã¢â¬ ¢ Changes in Communication Policy SECTION 2 Ã¢â¬â HOW TO DETERMINE YOUR AUDIENCE Ã¢â¬ ¢ How to Assess an Audience SECTION 3 - FORMAL INFORMAL COMMUNICATION Ã¢â¬ ¢ Basic Guidelines SECTION 4 Ã¢â¬â WRITTEN COMMUNICATIONS (Internal External) Ã¢â¬ ¢ Email Guidelines SECTION 5 Ã¢â¬â TIPS FOR EFFECTIVE LISTENING AND FEEDBACK Ã¢â¬ ¢ Explanation of listening and feedback process SECTION 6 Ã¢â¬â INTERPRETING NON-VERBAL COMMUNICATION Ã¢â¬ ¢ ExplanationRead MoreCommunication Channels1103 Words Ã |Ã 5 PagesCommunication channels A large number of cases point out that using communication channels properly would greatly improve the organization in some aspects. Without understanding communication channels, on the opposite, would have bad effects on the organization. It is not exaggerate to say that communication channels play a significant role in management and good managers will never miss them. In this essay, I will generally talk about three different communication channels which are formal channelRead MoreCommunication Is The Most Important Aspect Of Being A Leader / Manager822 Words Ã |Ã 4 Pagesleaders/managers is communication, yet it is the most important aspect of being a leader/manager. Communication builds trust and trust is a powerful force that builds loyalty, increases credibility and supports effective communications. It gives you the benefit of the doubt in situations where you want to be heard, understood and believed. For instance, developing a new policy or changing a current policy, com munication is vital for all physicians and employees to know, apply, educate, and inforce. Formal and informalRead MoreEssay on Communication1632 Words Ã |Ã 7 PagesCommunication In organisation the employees communicate in different ways, every single day. They have talk in meetings, have group discussions and negotiate over the telephone, they write memos, emails, draft letters, reports, and sending faxes in emergencies. The organisation gives out the advertisement in TV, posters, in store advert and many more count as communication, Communication is most important base for develop the business, the communication with other department give the
Wednesday, May 6, 2020
Introduction Concussions, a minor traumatic brain injury that may occur when the head hits an object, are a huge problem in football in high schools and lower levels today. Concussions are very common in football, concussions have a huge negative effect on the brain, and parents and schools are worried about their kids safety. Concussion, in football, are a rising problem especially since the NFL is being sued for hundreds of millions because of concussions. High School football is very violent on children and thats why it is losing some participants. Why are Concussions Common A concussion is caused by a bump or blow to the head or by a jolt to the body that causes the head to move more rapidly back and forth (Kohn, 2010).Ã¢â¬ ¦show more contentÃ¢â¬ ¦Ã¢â¬Å"According to McCreaÃ¢â¬â¢s studies (2004) this chart shows how violent high school football is compared to other sportsÃ¢â¬ This data shows that over half of the concussions sustained in high school occur in football out of nine major sports. This chart shows how violent of a sport football is. Which is why concussions are so common in football. Effects of a Concussion Concussions have huge negative effects on the brain. Repeated trauma alters the structure and function of the brain. Researchers have used MRIs to demonstrate that maltreated children have smaller head size and brain volume compared to children with no history of maltreatment (De bellis. Keshavan, Clark, Case, Giedd, Boring et al.,1999; Mulvihill, 2005). Smaller brain sizes may be responsible for lower intelligence or cognitive ability, less impulse or emotional control, motor development delays, diagnosis or mental and psychological disorders and poor socio-emotional and or psychological function (De Bellis; Glaser, 2000). Some the the symptoms that occur after a concussion are according to (Aubry, 2002, pp.6-18) unaware of period, opposition, score of game, confusion, amnesia, loss of consciousness, unaware of time, date, place, headache, dizziness, nausea, unsteadiness/loss of balance, Feeling Ã¢â¬Å"dingedÃ¢â¬ or stunned or Ã¢â¬Å"dazedÃ¢â¬ , Ã¢â¬Å"Having my bell rungÃ¢â¬ , Seeing stars or Ã¯ ¬âashing lights, ringing in the ears, and/or double vision. After a possible concussion any one or
The history of America, as a nation is connected through the wars it has entered and how these wars have irreversibly changed the country. Ã¢â¬Å"The Civil War made modern AmericaÃ¢â¬ ¦ [and] we remain connected to this warÃ¢â¬ (Suri, Lecture 1). This is because the Civil War was an establishment of our nationÃ¢â¬â¢s beliefs and freedoms; fought to preserve the Union, this war shaped what America was and would become. The Civil War changed the notion of what liberty was, the transition from negative freedom to positive freedom is an influential aspect of American idealism. The ideal of liberty that emerged from the Civil War, was that the liberty came from the power of freedom (McPherson, 1991). Future wars were fought on the notion of protecting and expanding American interpretation of freedom; and each of these wars brought about change that would otherwise not have transpired. These wars came in three waves: the building of American presence, making the world safe for democr acy as well as fighting oppressive regimes, and exporting democracy. The War of 1898 established America as a major global player. Just prior to this war, Alfred Thayer MahanÃ¢â¬â¢s ideals influence the notion that the United States could project power without occupying societies and this concept was put to the test during the Spanish-American War (Suri, Lecture 7). Cuba was a part of the Spanish empire and seeking to separate itself from it with the help of the United States; however America did not want to get involved.Show MoreRelatedWars And Changes During The United States Essay1181 Words Ã |Ã 5 PagesWars and Changes in The United States The United States of American is a superpower in the world. Although it just have almost 240 yearsÃ¢â¬â¢ history, it experienced more than 200 wars. As a saying does, Ã¢â¬Å" Bad times make a good manÃ¢â¬ , the United States never lack of great leaders. For example, George Washington, Abraham Lincoln, and Franklin Roosevelt were the three well-known presidents in the U.S. history. Additionally, wars and conflicts changed the United States directly and indirectly. ForRead MoreThe Civil War : The And Soul Of The United States Of America1749 Words Ã |Ã 7 PagesAmerica. This country was run by the decisions of the individual statesÃ¢â¬â¢ opinions. Then, the Civil War happened. This war was one of the most pivotal points in American history. The government tried to make a decision on its own without the consent of the country as a whole. This led to the destruction of the rights of the people. The destruction of the rights of the people gave the majority of the power to the federal government, who have abused it, repeatedly, ever since. America has gone throughRead MoreEssay on The American Civil War783 Words Ã |Ã 4 Pages In the Civil War the North had many advantages over the South. The South was outnumbered, out supplied, and pushed into a corner using military tactics. Many things changed because of the Civil War. The military tactics used by the North changed how war was fought from then on. Many changes were made politically; some were only temporary, while others were permanent. After the war was over, the country was reunited and the image of the soul and duty of our country redefined. While both theRead MoreCenter Of Attention In The Lives Of Those People, Defining1528 Words Ã |Ã 7 Pagesof the war. The Civil War will always hold a centrality in the meaning of this country. Ã¢â¬Å"Throughout the antebellum period and during the Civil War, the legacy of military service would provide a foundation for the civil rights struggleÃ¢â¬ (Civil Rights 248). This is just one of the struggles that the war affected. It changed the nationÃ¢â¬â¢s laws, people, and, most importantly, the nationÃ¢â¬â¢s government. Laws were warped to try and abolish slavery without the consent of a large portion of the country. RightsRead MorePost World War II: Effects and Changes in America1524 Words Ã |Ã 6 PagesIntroduction World War II brought several changes to the world and specifically America. It not only changed the world map but also set impact on the behaviours. WWII played a major role in building turning points during different periods. Before WWII, African Americans were not offered equal rights in the community. It was considered an impossible thing that African could ever do a white collar or even a blue collar job. However, soon after the WWII, there came a turning point in the lives of AfricanRead MoreThe Beginning Of The Civil War1289 Words Ã |Ã 6 PagesAt the beginning of the Civil War the reasoning was nothing but clear. It canÃ¢â¬â¢t be ignored that the Civil War was in fact about slavery and that slavery was an issue Ã¢â¬Å"resolvedÃ¢â¬ by the Civil War. Yes the war was initially about race and how the country Ã¢â¬Å"neededÃ¢â¬ to free slaves, David W. Blight states it, Ã¢â¬Å"The emancipationist vision, embodied in African AmericansÃ¢â¬â¢ complex remembrance of their ow n freedom, their politics of radical Reconstruction, and in conceptions of the war as the reinvention of theRead MoreAmerican History : The Civil War1138 Words Ã |Ã 5 PagesWar makes us what we are. It changes our lives and makes our past into the future. One of the most important events in American history was the Civil War (1861 to 1865). The Civil War changed thousands of lives and our nation. At the beginning the Civil War, it divided our country but at the end of the Civil War, it brought our country back together recreating the United States. Ã¢â¬Å"But the Civil War defined us as what we are and it opened us to being what we became, good and bad things. It was theRead MoreCivil Wars : The Most Common Form Of War1683 Words Ã |Ã 7 Pagesit seems like war and violence are a widespread and common occurrence nowadays due to the media, in reality, we currently live in one of the most peaceful times in history. The prevalence of war is decreasing, especially between different countries. Even though the prevalence of wars is decreasing, civil wars are the most common form of war nowadays and surpasses the other types of war in the world. Over the course of time, civil wars have changed in a variety of ways. Not only has the means in whichRead MoreJackie Robison vs Ali Essay1640 Words Ã |Ã 7 PagesRobinson. Both of these men were professional athletes, two different sports, baseball and boxing, were changed forever because of these men. They both broke segregation barriers not only in their profession but also outside the field and ring. Both these men had some similarities but overall had more differences whether it was their profession, who they were influenced by, or their involvement with war. Jackie Robinson was the first African-American to play on a professional baseball team, MuhammadRead MoreNursing Now And The Civil War1516 Words Ã |Ã 7 Pagesin the Civil War Where do you think the nursing profession came from? There were so many important voices and changes since the Civil War that had a major influence towards the nursing profession. Some things are the same but at the same time many things are different. For example, in the Civil War, if a soldier had a hurt leg or arm the doctors would just amputate it right away. Today doctors do many exams before they do something that serious. Since the Civil War, nursing has changed for the
Question: Discuss about theManage Quality Customer Service for Cameron Hotel. Answer: Summary The entire issues is about the customer service quality management in a hotel where more importance is given to the corporate and business bookings done by some premium clients. The discussion is about the ignorance in service providing done by a Sales Manager which created serious consequences for the business and management of Cameron Hotel. Since the hotel business is dependent on clients and their needs, the service of the hotel should respond and cater to their expectations (Kasiriet et al. 2017). In this case there was an issue of ignorance towards the clients demands and needs which made the situation worse for the Sales Manager ending up in losing her job.Mr. Jones being a premium client of Cameron had some issues in services of the hotel which he was noticing from quite some time. When he addressed the issues of meeting rooms, food item requests and lack of attention towards room reservation requests he got a cold response from the sales manager who handled all the bookings and affairs of Mr. Jones.At first he did not protest against the kind of service he was getting, but to avoid any major lacuna in the services in future he contacted the sales manager to rectify the issue (Janahi and Almubarak 2017). The sales manager did not take this matter seriously and was ignorant towards her call to Mr. Jones which made him furious and cancel all his bookings. This shook the management of Cameron and as a result they fired the sales manager and a senior member of the hotel management took care of the matter himself. Service Failures Service Delivery Failure In the case of Cameron the service delivery was inadequate according to Mr. Jones. He had requested to arrange a meeting in the conference hall but the timings were not specified, hence it created confusion (Josiamet et al. 2017). There was also improper arrangement of food items and even the room listings were not done properly for other participants which was not acceptable for Mr. Jones. Customer Needs Requests Mr. Jones has requested for proper arrangement of the rooms and its listings for other participants who are going to attend the meeting. He has also given the list of food items which will be served in the meeting. Requests related to conference halls were also done by Mr. Jones for proper conduct of the business meet (Ng et al. 2017). Un-Solicited Employee Action Employees were ignorant about the kinds of services which were asked of them. The service delivery requests were not honored properly and no attention was given by the sales manager to notify Mr. Jones about the scheduled meeting. The sales manager was ignorant towards Mr. Jones the second time when she had a personal meeting in which she was absent. Problematic Customers Since Mr. Jones was an old and trusted customers there was no complaint from his side before and the service of Cameron was satisfying for him. But when he found some loopholes in the services he created a fuss about it and cancelled his bookings which was a threatening notion for the business of Cameron which ended up in the sales manager getting fired (Hamariet et al. 2017). Problem Mitigation Since the hospitality business is all about service delivery and the quality of services which are rendered to its clients, the best way to mitigate these types of problems was to provide the top notch and best in class services to Mr. Jones so that he was left with no scope to complaint. Any lacuna in the services of Cameron would have been overseen by a higher level and more authoritative staff than the Sales Manager so that Mr. Jones could feel that he is being valued and given importance (Collieret et al. 2017). When the first complaint came from Mr. Jones the management of Cameron should have fired the Sales Manager to maintain its reputation and integrity in front of its customers and would have shown the level of accountability which they possess towards their premium clients. The best way to manage such an issue is to identify the need and requirement of the customer and provide them exactly that and with brisk speed so that it can take their minds off the current issue (Voor heeset et al. 2017). The management of Cameron should have provided Mr. Jones with better facilities for the meetings and upgraded rooms and services for his participants which would have compensated for the inadequate service. The number of staff deployed in the service of Mr. Jones and his meetings would have been increased by Cameron to show their concern towards their customers which would have appealed to the heart of Mr. Jones who was an old and trusted client of Cameron (Ryu 2017). Evaluation of Seriousness The following incident which happened with Mr. Jones and the management of Cameron Hotel is a very serious one in context of the hospitality business. The entire industry of hospitality is based on customer satisfaction, their visitations, feedback and advertisement through the customers. This incident have proved to be a major failure in the quality of service and has identified a loophole in the service deliverance at the lower levels of hotel management. The loss could have been major in both tangible and intangible aspects of business (Carrasco et al. 2017). Almost all the business done by hotels depend upon these corporate meetings and room bookings which are done for the meetings. It brings a great deal of revenue to the hotel which is known to be the most substantial part of income for the hotel. Loss of such clients would have incurred a huge loss on the revenue part which is a tangible loss. The intangible loss for Cameron Hotel would have been the loss in reputation in the market due to the negative feedback of a premium client such as Mr. Jones (Boo 2017). The other participants who attended the meeting would also have given a negative feedback for Cameron among their colleagues and friends in the corporate world which could have degraded its popularity and accountability in the market. Due to these reasons Cameron hotel could have faced loss in their customer base which is not acceptable for any hotel in the hospitality business because the entire industry is based on the name and fame of the brand and its customers choice (Ryu 2017). Strategy Development Strategy for Customer Service Quality improvement comprises of: Staff Training: Employees of the hotels should be trained to handle clients of nature and status so that they can feel comfortable in visiting the place again. Staff should be trained to provide the best possible services to their respective clients. There should be separate training to handle corporate meetings, restaurants and other hospitality services (Collier et al. 2017). Performance Measurement: Every quarter or on a monthly basis the performance of staff should be measured so that they can be rated and further deployed in the training programs. For this purpose there should be a provision for getting feedbacks on the services provided to the clients and customers so that actual performance can be measured. Facilities: Clients and customers should be provided with top notch facilities in the hotels which can give them all the comforts and luxury which they desire. Since people spend a lot of money in the hotels so that they can experience services and facilities which they do not get at their homes (Voorhees et al. 2017). Roles and Responsibilities: Every staff of the hotel should know their roles and responsibilities for managing and servicing their clients. This will provide a better service environment as all the lower level staff will be in the guidance of the middle level staff and the customers will also feel that the management of the hotel is quite good. References Boo, H.V., 2017. Service Environment of Restaurants: Findings from the youth customers.Journal of ASIAN behavioural studies,2(2), pp.67-77. Carrasco, R.A., Snchez-Fernndez, J., Muoz-Leiva, F., Blasco, M.F. and Herrera-Viedma, E., 2017. Evaluation of the hotels e-services quality under the users experience.Soft Computing,21(4), pp.995-1011. Collier, J.E., Collier, J.E., Breazeale, M., Breazeale, M., White, A. and White, A., 2017. 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